Overcharged. I tried transferring through Wells Fargo and they didn't let me transfer. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. I never got any emails about refunds or the fact they canceled the show. I will never use stubhub again. It's not fair to the seller or stubhub. Its a bull. Others were postponed. I purchased tickets to an event that has been postponed twice the second time being indefinite. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. I was able to receive a refund but we all know that does not help. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. 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I wish I had read this before buying. StubHub offers refunds for pre-policy change cancellations Crooks. F**ked up situation. Help us improve this article with your feedback. From that StubHub wallet page you can request a refund instead of keeping the credit. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. These people are entitled to their money back.". Want to pick up my tickets from a UPS store. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. We appreciate your patience. However, StubHub offers a refund. He reportedly paid $120 per ticket. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Contacted the event, and they said the wristband was already registered to someone else. Get the latest news on COVID-19 delivered to you. 4. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. If you want your refunds, go through your credit card companies or banks. StubHub said they'd refund canceled tickets, but now - SBNation.com If there is any changes to that, all affected buyers will be notified via email. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Part of my frustration is money lost but it's also abt the integrity of the company. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. FRACK! Any good news for refund for us regrading clear actionable step to get Coachella refund? NEVER AGAIN will I use STUBHUB. "If you have tickets to a show that is postponed, you will be able to select your refund . if you have any questions please feel free to contact me. Otherwise you will receive a voucher for 120% of your purchase price. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! That's literally the only way you can get your money back from these thieves. How is this legal for them to keep MY money? I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Needless to say, this concert never happened. Covid-19: What to do if you have tickets to an event that is canceled After placing me on hold they said, the tech reviewed it and it did show on the website. Worst Customer Service Ever. There were two artists scheduled to perform. So now the tickets will not arrive in time for my event. All Rights Reserved. Never got my refund from grizzmas July 31st 2021. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Overcharged. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Called back for refund. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. or Did you buy an excessive amount of tickets? Overall awful experience with only one of four tickets received for $500. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy Customer service all the way to your seat, 2000-2022 StubHub. Checked my status for my refund on two events. Necessary cookies are absolutely essential for the website to function properly. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Bonnie cancelled. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. I purchased tickets at the very last minute and got amazing seats. Last time I'll probably use StubHub. I WILL NEVER USE STUB HUB EVER AGAIN. He was waiting for someone else to send them to him. Subscribe for full access to The Hollywood Reporter. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. Its a bs. What is your rescheduled or postponed event policy? I love them! As pointed out by @don_shano, this is. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. A total ripoff! I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. I'm being charged on sold tickets that were then refunded. . I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. I didn't receive my ticket and they won't give a refund only a worthless coupon. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. StubHub Returns and Refund Policies Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. I ordered the tickets less than an hour ago. Read this advice or complain & cry later on.. What if I never got either? September 15, 2021 After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Site says venue will honor original ticket but when i click on view tickets nothing there! You can send a private message to us here @TeamStubHub. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . NEVER again! StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. We were not the only ones. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Current Ticket Policies: Subject to Change*. to see the game on TV? As your event is postponed you are in limbo. I went to use the credit on my account, and nothing showed up. "I finally got a supervisor on the line and he said 'No. Buy sports, concert and theater tickets on StubHub! Customer service will only take calls for ppl with event in the next 24 hours. I don't have "proof" because stub hub transferred these tickets and took my access away from them. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Should have checked this site first. View SeatGeek . Thank you f***ers! They said the money had already gone to the seller which is pure BS. Include the reason for the refund and any supporting documentation. Hour on Chat and another hour on phone. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . StubHub Class Action Alleges Unlawful COVID-19 Refund Policy More than 8K Coloradans to receive refund from StubHub - FOX31 Denver Stub hub is a 3rd party seller. Called stubhub, no help! Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Never use stubhub again. How Can I Request a Refund for a StubHub Ticket? Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. This evening I was on Stubhub looking for Lakers tickets for January 2016. How do I get my money back? StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. But by the end of March, refunds were suddenly gone. >> YOU CANT CHANGE THE RULES MIDSTREAM. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! However, if it's not in your name you can't get this done. Stub Hub stole from me. They said outta luck. This cookie is set by GDPR Cookie Consent plugin. Re: Refund in Progress. Im sensing a nice class action lawsuit coming your way. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. You can resell your ticket using either an app or a PC. At the same time, buyers expect immediate refunds. 2023, Hearst Television Inc. on behalf of WCVB-TV. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. Select Sell tickets from the three dots. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. I hope we can get refunded. I contacted Stubhub and they refused to refund my money. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. All of our tickets were void, fakes, frauds. Wrong seats. All rights reserved. If it is postponed/rescheduled, the tickets are still valid. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. What are you going to do to help your customers? It started giving credit instead: a voucher worth 120% the ticket price. StubHub Refund Class Action Lawsuit - Gibbs Law Group StubHub's Changing Refund Policy Under Fire - NBC Boston When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. Set your price or use our recommended price and tap List tickets. I have been attempting to contact you several times regarding ticket order #553613638. He did not do that. It was for a special occasion. We were going just to see one of them. I wish I found this website earlier. Too late to purchase decent seats. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Read the full policy. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. Don't take NO for an answer! I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. This is the worst service I have ever are ticketes but are tickets were NO good. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. The latest breaking updates, delivered straight to your email inbox. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". I have been trying to reach y'all about a refund. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Solved: Refund in Progress - StubHub Community I agree. I purchased tickets to the Olympic gymnastics trials in January 2020. Massachusetts has clear rules on returns and refunds. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. However, from the date selection to the purchase the date was changed. No longer was it offering full refunds, only a 120. If I don't get a refund soon I'll be reporting theft to PayPal. How long until my credit card is credited back? StubHub to refund canceled events after pandemic complaints You will enter your community username and new password and done! StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. On March 7th, StubHub emailed Marrali a copt of its refund policy. So you don't think it's possible the original buyer got refunded and we just don't know about it? StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. They were for the correct date and time ? Called them and they said the venue had not marked those seats as obstructed. i have attached the information from the venue. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. So much for the 100% guarantee. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. i have tried to call several times but have been on hold >3 hours on 2 occasions. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . I purchased tickets on their mobile app for a college basketball game. Tap Tickets in the navigation bar at the bottom. I will never use stub hub again. Obviously the concert was canceled and I would like my money refunded. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. Many events this past month were canceled. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Stubhub STOLE THE MONEY FROM ME!!!!! For $2400 this is pure BS and will not stand. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". DO NOT BUY FROM THIS COMPANY! How to Request a Stubhub Refund [98% Success] - DoNotPay The game has been changed to Sunday 27th August and we are simply no longer in the UK. I WILL NEVER USE THIS SERVICE AGAIN. if you have any questions please feel free to contact me. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED.
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